Privacy Policy

Victoria Point Family Practice has developed a policy to protect patient privacy in compliance with Australia’s privacy legislation:
Collection and Use of your information

• To provide a quality on-going health care service, Victoria Point Family Practice collects information about its patients. Sensitive information such as your current and previous medical conditions and family health history are necessary to provide accurate diagnosis, appropriate treatment and ongoing health care. Other personal information is required so we can contact you about your health and for billing and refund purposes.

Disclosure of you information

• To provide continuity of care, the information we collect about you may be shared with other health care providers (doctors, hospitals, pathologists, specialists etc.). Upon request, relevant information will be made available to another health service provider, but no additional unnecessary data is given.
• In general, your health information will not be used for any other purposes without your consent. However, there are some circumstances when information has to be disclosed without your consent, such as emergency situations, reporting communicable diseases and fulfilling medical indemnity insurance requirements. Where applicable, your information may also be provided to Medicare and private health funds.
• Doctors may be legally bound to disclose your information in certain situations such as for medical defence purposes and reporting communicable diseases. Records must also be disclosed under court orders, subpoenas, search warrants and Coroner’s Court cases.
• Children and other dependant relatives also have the right to privacy of their health information. Access by other individuals (eg. parents, guardians, carers etc.) will be determined by medical and legal privacy requirements and each request for access will be addressed individually.
• If research is conducted, then each patient provides informed consent for his/her personal health information to be released.

Data Quality and Security of your Information

• It is the policy of Victoria Point Family Practice to maintain accurate, up-to-date and complete records. You can help us in this task by informing us of any changes to names and contact details.
• Your information may be stored on paper and/or in electronic formats.
• It is the policy of Victoria Point Family Practice to protect your information from loss and unauthorised access, modification or disclosure.
• Your information will be kept for at least as long after your last attendance as is legally necessary or required for administrative purposes. If your information is no longer needed after this time, it will be destroyed in a secure manner.

Access and Correction of your information

• Under Australia’s privacy legislation, you have the right to access your information.
• You do not need to give a reason for the request however; the request does have to be in writing.
• You can ask to view your information or have a copy of all, or part, of your records.
• You’re able to have incomplete or inaccurate information amended.
• There are some circumstances, such as for legal reasons, where access to your information will be denied, but if this is the case, you will be advised of the reason.
• There is no charge for lodging a request for access, however, a charge may be made if Victoria Point Family Practice incurs costs in providing you access to your records.

Anonymity

• Under privacy legislation, you can choose to remain anonymous if it is lawful and practicable to do so. In a medical context it could be dangerous for you to remain anonymous and it is not possible to claim Medicare and health insurance rebates without giving some identifying information.

Complaints

• If you have any questions or complaints about the way Victoria Point Family Practice deals with your information, please discuss these with your doctor.
• If you’re still concerned after speaking to your doctor, please contact

Federal Privacy Commissioner:
GPO Box 5218
Sydney NSW 1042

Privacy Hotline: 1300 363 992
Website: www.privacy.gov.au

Office of the Health Ombudsman
Website: www.oho.qld.gov.au
133 646